Frequently Asked Questions (FAQ)
📥 When will I receive my software?
You will receive your download link via email within 1–6 hours after your purchase. Please check your spam/junk folder as well.
💻 What operating systems are supported?
Brother PE Design 11 is compatible with Windows 10 and Windows 11. It is not supported on macOS.
🔑 Is this a lifetime license?
Yes! Your purchase includes a full professional version with a lifetime license. No monthly subscriptions or renewals are required.
📧 I didn’t receive my download link. What should I do?
If you haven’t received your download email within 6 hours, please contact us at contact@pedesing.com with your order number.
🛠️ Do you provide installation support?
Yes. We include a step-by-step installation guide. If you need help, email us and we’ll walk you through it.
🌍 Can I buy from outside Morocco?
Yes! We sell worldwide. Our system accepts payments from most countries via PayPal, Stripe, or card.
💸 Can I request a refund?
Since this is a digital product, we only offer refunds in specific cases — such as duplicate charges or non-delivery. See our Refund Policy.
📂 Do I need a USB dongle or physical shipment?
No. This is a 100% digital delivery. You will receive everything you need by email — no USB, CD, or shipping.